Shipment Failed for USA Customers

Hi, It’s TJ Here.

I just got bad news from the Post Office today. I had to collect all P1 shipments to the USA and Thailand. Customs refused to send them on to the USA because of the Li-ion battery inside.
This was very frustrating for me, as I’m sure it is for you. They won’t even refund the shipping fees I paid, so I just lost about $125 USD.

Yesterday I track the shipment is arrived to USA.

But Today I got information from local Post Office that the packages is returned back, then go to Post Office to take back the packages.


Again, I can only imagine that makes those of you who ordered P1 frustrated and disappointed, and I want to help make things right. I can see three options…

Option #1 is a full refund of the PayPal payment made for the P1.

Option #2 is shipment of P1 without the battery, which is readily available via eBay for less than $10 USD shipped. I can provide a link and instructions for how to connect the battery as needed.

Option #3 is shipment of P1 with the battery, using sea shipping. But I don’t recommend that due poor tracking and long shipment time.

Please let me know how you’d like to proceed and again, I’m sorry for the inconvenience.

For next release and also for another upcoming products, I’m so sorry to not accepting order outside Indonesia. I will try to redesigned the enclosure for detachable standard battery, so you can easily find the battery in your Country.

By | 2017-07-11T15:52:06+00:00 July 11th, 2017|Labs|0 Comments

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